Nick Ray Business Coach

A Primer For Evaluating
Your Financial Services Practice

 
This Financial Services Practice Assessment consists of 7 sections. Answer each question with 1 as the lowest and 6 as the highest score: Complete this comprehensive assessment questionnaire to discover the strengths and weaknesses of your practice.
 
Section 1. Is being a Financial Professional a good fit for you? 1 2 3 4 5 6
  • According to GAMA, 87% of all agents leave the business within 4 years. This startling figure indicates that agent selection is a key issue. The very first step is to assess whether you and a sales career are a good fit.

  • According to Bill Bachrach, more than half of the agents hired are not suited to be financial advisors.
How we can help: We have assessment tests that are very helpful in this area. They are: Profile XT and TTI Sales Strategy Index.

Section 2. Is your Marketing Plan effective? 1 2 3 4 5 6
  • Can you identify your preferred/ideal client?
1 2 3 4 5 6
  • Can you identify your PITA (Pain In The A**) client?
1 2 3 4 5 6
  • Can you identify your target market?
1 2 3 4 5 6
  • Is your print material up-to-date?
1 2 3 4 5 6
  • Do you have measurable prospecting/marketing objectives?
1 2 3 4 5 6
  • Have you identified your preferred marketing channels?
1 2 3 4 5 6
  • Are you consistently receiving introductions to your preferred clients?
1 2 3 4 5 6
  • Do you keep records of your prospecting actives?
1 2 3 4 5 6
How we can help: We have workbooks, coaching services and forms that can help you significantly improve your marketing activities.

 

Section 3. How Is your Sales Process working? 1 2 3 4 5 6
  • Do you consistently use a printed Fact Finder?
1 2 3 4 5 6
  • Does your Fact Finder help you discover what is important to your prospect, and why these issues are important?
1 2 3 4 5 6
  • Does your Fact Finder help you capture the names of personal and business associates who are important to your prospect?
1 2 3 4 5 6
  • Does your Fact Finder gather key demographic and psychographic data on your clients?
1 2 3 4 5 6
  • Do you have and use a regular sales track?
1 2 3 4 5 6
  • Does your Fact Finder seamlessly integrate prospect/client data with your CRM and proposal software?
1 2 3 4 5 6
  • Do you use compliance approved proposal software?
1 2 3 4 5 6
  • Do you use a sales tracking system to evaluate the sales status of each case?
1 2 3 4 5 6
  • Do you have measurable sales goals?
1 2 3 4 5 6
  • Do you regularly record your sales activities?
1 2 3 4 5 6

How we can help:  We can help you design and use a Fact Finder that yields valuable information.  We also have tracking forms to keep you focused, and offer coaching services to help all the parts fit together well.

 

Section 4. Indicate your level of satisfaction with your Closing Process 1 2 3 4 5 6
  • Are you generating the amount of business you'd like?
1 2 3 4 5 6
  • Are you selling with preferred clients at least 80% of the time?
1 2 3 4 5 6
  • Are you satisfied with your closing rate?
1 2 3 4 5 6
  • Do you consistently record your sales results? (Such as CAPS or the One Card system)
1 2 3 4 5 6
  • Indicate degree of satisfaction with your income
1 2 3 4 5 6

How we can help:  We can help you improve your sales results by improving your prospecting and selling systems, and we provide coaching services to help you integrate these systems into your closing process.

 

 

Section 5. Do you have a regular system for Delivering Your Goods/Services? 1 2 3 4 5 6
  • Do you regularly use a new client value added service kit?
1 2 3 4 5 6
  • Do you have a consistent level of client contact?
1 2 3 4 5 6
  • Do you have written service standards?
1 2 3 4 5 6
  • Do you conduct client satisfaction surveys?
1 2 3 4 5 6
  • Do you have a written service plan that you give to your clients?
1 2 3 4 5 6
  • Do you regularly meet with your staff for case follow-up and client sales and service training?
1 2 3 4 5 6

How we can help:  We can help you establish systems and training programs that will provide improved client satisfaction and more consistent client contacts.

 

Section 6. Indicate the degree of Administrative Support (Back-up for steps 2-5) you have 1 2 3 4 5 6
No    Yes
  • Do you have and use CRM software?
No    Yes
  • Do you have compliance approved proposal software?
No    Yes
  • Do you have a back-up hard drive and power interruption equipment?
No    Yes
  • Do you have adequate E&O coverage?
No    Yes
  • Do you have office liability insurance and workers compensation coverage?
No    Yes
  • Do you have an umbrella policy with enough coverage to protect your assets?
1 2 3 4 5 6
  • Do you have standardized record keeping, file organization and office procedures?
1 2 3 4 5 6
  • I have and use an ideal employee profile to evaluate employee performance.
No    Yes
  • Degree of standardized record keeping, file organization and office procedures
1 2 3 4 5 6

How we can help:  We are certified providers of the One Page Business Plan and can guide you in improving other administrative issues as well.

 

Section 7. Are you meeting your Income, Investment, and Lifestyle Goals? 1 2 3 4 5 6
  • Are you earning your desired income?
1 2 3 4 5 6
  • Do you produce monthly P/L statements?
No    Yes
  • Do you produce a quarterly balance sheet?
No    Yes
  • Are you on target to reach your retirement income goals?
1 2 3 4 5 6
  • Are your higher education investment goals being met?
1 2 3 4 5 6
  • Are your estate planning issues up-to-date?
No    Yes
  • Do you have adequate LI, DI, LTCI?
1 2 3 4 5 6
  • Are you living within your income?
No    Yes
  • My work-life balance is where I want it to be.
1 2 3 4 5 6

How we can help:  This is the section which measures your ultimate success as a business person.  We can help you clarify your income/investment objectives and work with you to develop a program to reach your financial objectives that will be in harmony with your work-life balance goals.

If you are not scoring high enough in any of these 7 sections, we should talk.  With 40 years of experience in the financial services industry, we have probably experienced every issue you are facing.

Nick is available to answer any of your coaching concerns, and as always, will provide a complimentary coaching session to anyone interested in pursuing a coaching program. Please call Nick at (510) 898-3245 or email him to set up a session.

Return to Newsletter Archives

Newsletter
Issue No. 8
June 2008

What does it mean to be well-trained?
 
I believe most experienced advisors would say they are well-trained. In my experience this contention does not hold up very well when subjected to close scrutiny.
 
Here are two examples:
 
· The issues my clients ask me about generally reveal that sales training is actually very spotty and inconsistent. There does not seem to be any consistently applied sales training program in any company I've seen.

· A client of mine is considering hiring a sales rep for his firm and he asked me to help him devise and implement a sales training program. Even though he represents a major insurance & investment company, such a program is not available from his carrier.
 
This month's special subject:
 
A Four Page Primer that can be used to evaluate and guide your - or any - sales rep's career.
 
Please take 15 minutes to complete this questionnaire.
 
 
 Nick Ray

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